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New Contributor
New Contributor

fetch box working on other ISP

If I get the optus non at my business which comes with a fetch box - can I use that at home where I have a different ISP?

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Regular Contributor
Regular Contributor

Re: fetch box working on other ISP

Only the retail units purchased directly from Fetch work on any ISP.  The Optus ones are locked to only be used on an Optus Account.  You may be able to use your Optus unit billed by Optus, at another location on a Non Optus Internet connection, but billing for the unit has remain on an Optus Account for there branded units to remain active.  They can not be Unlocked.

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Moderator
Moderator

Re: fetch box working on other ISP

Hey @ddv, you should be able to use that Fetch as long as you have an internet connection setup. If you run into any issues reach out to our messenger team via the My Optus App and we'll take a look.

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