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reme
New Contributor
New Contributor

britbox

I have tried all morning to access Britbox, I have the code  which I have entered but still cannot get in ,

your site makes a relatively simple operation a very difficult challenge,

Can I suggest you get the tech people to have a rethink on this  ???

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Tina_YC
Moderator
Moderator

Re: britbox

Hi @reme, thanks for bringing this to our attention. We're sorry you're having issues with accessing Bitbox. Can you please confirm you have tried the following steps?


(Please note: This app is only for Fetch boxes. Not available on Fetch Mobi.)


1) Menu > Apps > All

2) From this point, you will find a login screen giving you the option to either create an account or sign in with an existing account.


It might help to reset your Fetch box as well. If you’re still needing a hand, we recommend messaging us via the My Optus app. Our Messaging team is available 24/7 and are ready to assist customers as quickly as possible.

----------------------------------------------------------------------------------------------------------------- I’m part of the Yes Crowd team, employed by Optus to help run our online community.

Did we answer your question? Please mark it as a Accepted Solution and if you see something that was helpful to you or the rest of the community, giving a Kudos is only a click away.