Thanks for the reply - since sending my post I have contacted OPTUS direct - Through a very frustrating phone call I found out that they are going to charge me $15 (I thought it was FIFTY and I almost went ballistic) to hold my service open during the delay of getting a replacement SET-top box [hopefully the $15 will then be refunded]
After this delay I am hoping the new box will not be faulty - otherwise I will be still stuck with the same issue.
Thanks for the update. I wouldn't consider the charge to be a holding fee. Do you have a bundled service or is Fetch something that you pay $15.00 for as a standalone product?
The turnaround time is roughly 5-7 working days however we've been shipping them out pretty fast of late.
Let us know how it all goes, if you'd like us to take a look at the bill - we can definitely do that for you.
This is still happening even with a fan underneath it. These boxes are not designed to be used at any temperature, and certainly not in a hot country like ours. Not fit for purpose.
All seems to be Great so far - the replacement was a Fetch box - Mighty (an upgrade) and the $15 is now a credit (according to Optus on phone).
I would therefore suggest that the fetch box hot problem is a real issue with the previous version of the fetch boxes and may need an upgrade program phased in replacing all older boxes.
Thank you for the assistance on this site.
Please see my comments in this forum = simply put I had the same problem ( Hot set top box message) and contacted OPTUS directly and had my Fetch box replaced - I hope you have the same response from Optus as I did.
I think it's the latest update that's the problem. My box never did it, now since the update to the darker colour scheme (whatever version it's referred to as) I frequently get the same message. I've read it and done all of the actions but it keeps repeating itself. It's a good example of bad programming.