cancel
Showing results for 
Search instead for 
Did you mean: 
Ask a Question
COVID-19 impact to Yes Crowd & Contact Centres info here
Highlighted
New Contributor
New Contributor

World cup refund

Has anyone received their refund?

Tags (2)
0 Kudos
Reply
6 Replies
Highlighted
RetiredModerator
RetiredModerator

Re: World cup refund

Hey @Kimj, refunds started processing at the end of June. Can I ask how you subscribe to Optus Sport? (via Optus, Apple App Store or Google Play)


__________________________________________________________________________
I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

Did we answer your question? Please mark it as a Accepted Solution and be generous with that Kudos button Smiley Happy
0 Kudos
Reply
Highlighted
New Contributor
New Contributor

Re: World cup refund

I joined up via the play store

0 Kudos
Reply
Highlighted
RetiredModerator
RetiredModerator

Re: World cup refund

In this instance we will need our TV & Content team to look into it. Please raise an in-app support case and someone will follow up with you asap.


__________________________________________________________________________
I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

Did we answer your question? Please mark it as a Accepted Solution and be generous with that Kudos button Smiley Happy
0 Kudos
Reply
Highlighted
Occasional Contributor
Occasional Contributor

Re: World cup refund

We never seen a refund at all. Guess Optus kept that quiet

0 Kudos
Reply
Highlighted
New Contributor
New Contributor

Re: World cup refund

I would expect that Optus would notify me when my refund has been processed. Is this not the case?

0 Kudos
Reply
Highlighted
RetiredModerator
RetiredModerator

Re: World cup refund

Hey @Kimj, did you raise an in-app case as Toomey mentioned above? Just to clarify for you, Optus Sport subscriptions made via the app in the Google Play or App Store are refunded via those respective billing platforms. For Play Store refunds, this would have been issued back to the original payment method: credit card, debit card, Google Play Direct Carrier Billing, Paypal etc. If you used a Google Play Voucher, the balance would be sent through to your Google Play balance.

 

Can you please check over your account and payment methods to see if the refund was processed? And if not, raise an in-app case so we may investigate? Tano


__________________________________________________________________________
I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

Did we answer your question? Please mark it as a Accepted Solution and be generous with that Kudos button Smiley Happy
0 Kudos
Reply