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2018-01-30 07:47 PM
I relocated my dsl and fetch service last month. 4 weeks ago my new modem arrived.
Every week for the last 4 weeks I have contacted optus to check status of my fetch box.
Everytime I talk to someone I am assured it will be here within 2-3 business days.
I have been given multiple order numbers and nothing else.
Today I contacted again and was told 6-8 business days.
What is going on?
Will I pay a full month for half a service?
I was told my packaged could not be transferred and I had to choose a new $60 or $80. I chose $80 with the free subscription, but everytime I contact I'm told thats not the case.
Pretty fed up with the lies and misinformation.
2018-01-30 09:28 AM
We've just replied to your PM. Happy to chat there!
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