Searching...
Reply
Highlighted

Why haven't you sent my service? Its been weeks!

Monstamash1

I relocated my dsl and fetch service last month. 4 weeks ago my new modem arrived.

Every week for the last 4 weeks I have contacted optus to check status of my fetch box.

Everytime I talk to someone I am assured it will be here within 2-3 business days.

I have been given multiple order numbers and nothing else.

Today I contacted again and was told 6-8 business days.

 

What is going on? 

Will I pay a full month for half a service?

I was told my packaged could not be transferred and I had to choose a new $60 or $80. I chose $80 with the free subscription, but everytime I contact I'm told thats not the case. 

Pretty fed up with the lies and misinformation.

Re: Why haven't you sent my service? Its been weeks!

Shauna

We've just replied to your PM. Happy to chat there!


__________________________________________________________________________
I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

Did we answer your question? Please mark it as a Accepted Solution and be generous with that Kudos button Smiley Happy
Post a Reply
Top Contributors
47 Kudos
16 Kudos
16 Kudos
11 Kudos
10 Kudos