cancel
Showing results for 
Search instead for 
Did you mean: 
Ask a Question
Welcome to the new look Community! We're still upgrading and making some changes to the platform over the coming weeks! Stay tuned.
Highlighted
New Contributor Wairua
New Contributor

What OptusPerks?!?

Switched networks for the 'perks' in October last year, and not once have I been able to access OptusPerks. I have spent hours on the phone, both online and calling and not one person has been able to resolve the issue. However, when I open the app, an error message displays.

 

This is exceptionally frustrating, especially when I keep getting told it will be fixed by next week. 

0 Kudos
Reply
5 Replies
Moderator Tris
Moderator

Re: What OptusPerks?!?

I agree that sounds frustrating, so you've been able to register but not log in? Have you been provided with any fault reference or case numbers that I can check into? 


__________________________________________________________________________
I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

Did we answer your question? Please mark it as a Accepted Solution and be generous with that Kudos button Smiley Happy
0 Kudos
Reply
New Contributor Wairua
New Contributor

Re: What OptusPerks?!?

That is the most frustrating part, No I haven't!

 

Every online chat I get told they can't resolve the issue and they provide the IT help Number. I call them and after speaking with multiple people, I get to the last person that says optus is experiencing technical difficulties and that they would resolve it next week and I should try again then.... 3 months later and still no access...

0 Kudos
Reply
Moderator Shauna
Moderator

Re: What OptusPerks?!?

So sorry, Wairua! Can you please send us a PM with your account details, full name and DOB? Happy to see what we can do. 


__________________________________________________________________________
I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

Did we answer your question? Please mark it as a Accepted Solution and be generous with that Kudos button Smiley Happy
New Contributor SG26
New Contributor

Re: OptusPerks is a JOKE

I suddenly can't access my optusperks, no one answers the phone line (it just says no one is available to speak to you), and the main help line says they can't help either.  I have just spent over an hour on the phone, getting hung up on, getting nowhere.  IT IS THE WORST CUSTOMER EXPERIENCE.

 

These are Perks.  Its a nightmare.

0 Kudos
Reply
Online Community Manager
Online Community Manager

Re: OptusPerks is a JOKE

Good evening @SG26, I'm happy to try and help out.

 

You've mentioned that the issue has suddenly sprung up, are you able to give us a bit more info? Are you receiving an error prompt at all?

Are you having an issue making a particular purchase i.e. Hoyts tickets? 

 

Let us know. 

 

 

 

--------------------------------------------------------------
We’re currently performing upgrades to the Yes Crowd platform.

Please be mindful that moderator responses may be delayed until the upgrade is complete. We apologise for any inconvenience during this time.

Please mark it as a Accepted Solution and be generous with that Kudos button Smiley Happy
0 Kudos
Reply
Top Contributors