Switched networks for the 'perks' in October last year, and not once have I been able to access OptusPerks. I have spent hours on the phone, both online and calling and not one person has been able to resolve the issue. However, when I open the app, an error message displays.
This is exceptionally frustrating, especially when I keep getting told it will be fixed by next week.
I agree that sounds frustrating, so you've been able to register but not log in? Have you been provided with any fault reference or case numbers that I can check into?
That is the most frustrating part, No I haven't!
Every online chat I get told they can't resolve the issue and they provide the IT help Number. I call them and after speaking with multiple people, I get to the last person that says optus is experiencing technical difficulties and that they would resolve it next week and I should try again then.... 3 months later and still no access...
So sorry, Wairua! Can you please send us a PM with your account details, full name and DOB? Happy to see what we can do.
I suddenly can't access my optusperks, no one answers the phone line (it just says no one is available to speak to you), and the main help line says they can't help either. I have just spent over an hour on the phone, getting hung up on, getting nowhere. IT IS THE WORST CUSTOMER EXPERIENCE.
These are Perks. Its a nightmare.
Good evening @SG26, I'm happy to try and help out.
You've mentioned that the issue has suddenly sprung up, are you able to give us a bit more info? Are you receiving an error prompt at all?
Are you having an issue making a particular purchase i.e. Hoyts tickets?
Let us know.