Unable to connect to fetch tv

[HazelPagano]

We are having trouble with our fetch box. It tells us that we have internet connectivity but no service connectivity. We have tried a soft reset and still get the same problem. However due to us doing the soft reset, we can’t get back to the main menu. 

HELP

[Dan_C]

Hmm, no service connectivity.

What's the exact wording of the error prompt?

You're not being asked to enter an activation code, are you?

[petergdownload]

Have you tried a hard reset?

Regards

Peter Gillespie