What does one have to do get Fetch TV service activated?
I changed my plan to include Fetch TV on 11 Feb 2019. Service was suppose to be activated on 19 Feb . The box and activation code arrived on time. But when I entered the code - it says incorrect activation code.
Since then I have contacted Oputus at least 12 times , only to be transferred from one team to another. On one occasion I was transferred to 6 different people. No one seem to know what they doing or what the problem is. This issues has been raised with Optus’s so called Level 2 team. I have even lodged a complaint with them to no avail.
After all this I got an email today confirming that my order has been received. Tried to reply to that email- but it bounced back - no reply address. Can any one suggest what next step can I take?
I noticed on this Crowd site that people been experiencing this ‘incorrect activation code’ since 2014 and Optus does not seem to have any desire to do anything about it. ( by the way they were very punctual to bill me for this non-existent service on 19 Feb ) .
I have tried Optus Chat, numerous calls, escalated to so called Level 2 team, no outcome yet. Order was placed on 11 Feb and service suppose to be active on 19 Feb,
Finally got a call from Optus on Monday to acknowledge the issue but still couldn’t give me a date when the service will be activated . She ( Optus lady) didn’t know what the issue was but told me that a ticket has been raised with IT . I was promised that it will be working in 3 to 5 days ( standard response) - that was 2 weeks ago. Extremely poor service and disappointing