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New Contributor Harjinder
New Contributor

Unable to activate my Fetch TV

What does one have to do get Fetch TV service activated?

I changed my plan to include Fetch TV on 11 Feb 2019. Service was suppose to be activated on 19 Feb . The box and activation code arrived on time. But when I entered the code - it says incorrect activation code.
Since then I have contacted Oputus at least 12 times , only to be transferred from one team to another. On one occasion I was transferred to 6 different people. No one seem to know what they doing or what the problem is. This issues has been raised with Optus’s so called Level 2 team. I have even lodged a complaint with them to no avail.
After all this I got an email today confirming that my order has been received. Tried to reply to that email- but it bounced back - no reply address. Can any one suggest what next step can I take?
I noticed on this Crowd site that people been experiencing this ‘incorrect activation code’ since 2014 and Optus does not seem to have any desire to do anything about it. ( by the way they were very punctual  to bill me for this non-existent service on 19 Feb ) . 

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Online Community Manager
Online Community Manager

Re: Unable to activate my Fetch TV

If you have a social media account, please send a PM to Optus on Facebook or a DM on Twitter with these details including any fault/complaint reference numbers.
Let us know how you go.


_____________________________________________________
I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

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New Contributor Harjinder
New Contributor

Re: Unable to activate my Fetch TV

I have tried Optus Chat, numerous calls, escalated to so called Level 2 team, no outcome yet. Order was placed on 11 Feb and service suppose to be active on 19 Feb,

Finally got a call from Optus on Monday to acknowledge the issue but still couldn’t give me a date when the service will be activated . She ( Optus lady) didn’t know what the issue was but told me that a ticket has been raised with IT . I was promised that it will be working in 3 to 5 days ( standard response) - that was 2 weeks ago. Extremely poor service and disappointing 

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