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Tv channels running slow

PaulCh

I have been through the whole hard reset, turning off box , turning off modum, changing cables .contacted customer support. same result.

Channels 80 to 85 all running slow like in super slowmo. once on that channel take up to 12 minute to change channel.

ALL other channels run ok  althought the remote take time to channel change possible due to it is getting old. But the Tv channels are ok including the non free to air channels.

Waiting for customer support to call me back so heres hoping  but I suspect the Box itself might be have problems as there have been issue with the saved programs and cut outs etc

Re: Tv channels running slow

Jeneral__Pain

On what device is this "channel 80" issue? 

I'm a Yes-Crowd Contributor, not an Optus Employee, and I contribute on a voluntary basis. Did someone on Yes Crowd answer your question? Did they share a great tip Please remember to acknowledge their awesomeness by throwing a Kudo and or Accepted Solution their way.

Re: Tv channels running slow

PaulCh

No to both customer support tried still not working no replies here either

Re: Tv channels running slow

Ray_YC

How long has this been happening? If the streaming problem is limited to a few channels, it may be that the content provider is experiencing transmission problems. I'll check my own Fetch when I'm home tonight.

Otherwise, please see our Fetch Troubleshooting page. 


If you still need a hand such as arranging a replacement box, this is not something that we can currently assist with here on the forum. 

If you have a social media account, please send a PM to Optus on Facebook or a DM on Twitter with the details. 

If not, please chat with us.  


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Re: Tv channels running slow

PaulCh

No solution has worked including the solution by optus

Re: Tv channels running slow

Ray_YC

What have you tried? What area did you speak with?


__________________________________________________________________________
I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

Did we answer your question? Please mark it as a Accepted Solution and be generous with that Kudos button Smiley Happy
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