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New Contributor wolvolee
New Contributor

Trying to swap Fetch packages

Hi

I get one package free with my fetch deal.
Last night I tried to swap from Variety to Knowledge, I was able to add Knowledge but kept saying unable to remove variety.

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Honoured Contributor
Honoured Contributor

Re: fetch

You should always remove an existing pack before adding a new one. Optus will now bill you for having two packs activated at the same time (one free the other you'll pay for). Wait for your bill and then you'll need to contact Optus to see if they can recredit the amount.

 

As for your issue, can only suggest you try remove all packs? Otherwise contact Optus directly.

 

Peter Gillespie

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