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Support

So I get a setbox delivered to replace the other one that was identified as cactus. Took three weeks to arrive and meanwhile I'm being charged for it.

So, it arrives today and I fire it up and it tells me it's not activated. Connections all good - just not activated. Won't let me leave the screenpage, so I have to kill it at the wall.

Spend 2 hours on Optus online chat speaking to Braxton, Ritika, Graeme, Ritika(again) then Graeme (again). Fill out their stupid ID form 3 times (at the 4th request it just spun around without loading), log into MyOptus 5 times, the agent keeps telling me they can't see I'm logged on.

Seriously, this is just another in the long line of infuriating stuff ups I've endured with Optus.  What is wrong with your business?

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Re: Support

Sorry to hear about your Fetch activation issue and experience via our online messaging service @Leon200. Is the box asking for an activation code? The code is available through your online My Account. Please refer to our → Fetch Help & Support page for more info. 


If you still need assistance with the activation or code then either contact us by sending a PM to Optus on Facebook or a DM on Twitter  with the details for further assistance mentioning you’re unable to use the My Optus app or by calling us on → 133937 - Mon - Fri 8am - 8pm AEST. 


Kartika__________________________________________________________________________
I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

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