I seem to have lost all free to air channels through the Fetch box. Before today it was working fine, but when I switched the TV on it was just blank.
I've tried doing a channel scan but it picks up zero channels. I've confirmed that the input aerial cable is OK as I can plug it directly into the TV and can see all the FTA channels on there OK.
The Fetch box appears to be working OK apart from that - I can see any "ínternet only" channels, play back recorded programs, get on-demand content etc.
It seems to me that it's just the aerial input that's failed. But is there anything else that it might be that I should be checking
Unfortunately I can't report it to Optus at the moment as it isn't a 'high priority' issue (which I understand)
Thanks for any help.
Here are some other troubleshooting steps to check and try: Fetch free-to-air channels not working
Yes, I found that page before I posted the question.
As you can see from my post, I have tried rescanning, and have also checked that the channels are not hidden.
All of the other suggestions don't apply as I've proved the signal and cable is fine by plugging directly into the TV.
I haven't heard of a Fetch box becoming faulty just due to loss of FTA channels but I suppose anything is possible.
@petergdownload is a bit of a guru in this area and may have further suggestions.
I would try the box at a mates place as a last test. Your TV has different tuners to the Fetch box and might pick up a signal that the Fetch can't
The total loss of all channels does suggest the tuner has failed though. If you can't get any channels then contact Optus and request a return satchel be sent out. Its a big enough failure that I'd be making the call. Request a replacement be sent out with a return satchel for the unit you have. You only need return the PVR, Remote and cables. Not the box.
Thanks for the replies guys.
Not sure how to contact Optus at the moment - any method is met with a 'High Priority Only'type of message.
And would I have to return the box before Optus send a new one out? Sad as it sounds, I wouldn't want to lose the ability to watch recorded / on-demand stuff at the moment due to the chances of lockdown!
Tried calling yesterday but after entering all of the info over the phone, I got a message saying 'we can't take your call right now'and it hung up!
I've tried sending them a message n Facebook - will see how we go with that.
And whilst I understand that for a stretched service (eg hospitals) they'll have to prioritise emergency cases. But why are Optus having to do this? Are the Optus support teams not working? The hospitals are, the supermarkets are - why not Optus?