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Subscription issue

In May I cancelled my premier league subscription just before final round as I was going overseas until October. Even though I still had a week left to run I could not access the final round. I contacted Optus and eventually was advised by a senior man in Adelaide that the simplest way would be to take out a new subscription. I did that and ever since I have been trying to cancel it since I went overseas. This has proved impossible. When I get back in October I am going to ask Optus for a refund for the time that I have been away. I am writing this as a record.

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Re: Subscription issue

Have you tried cancelling the subscription via My Account?

  • Step 1: Log into your My Account profile
  • Step 2: Click the Sports And Entertainment tab
  • Step 3: Click Optus Sport
  • Step 4: Click the Manage button for the applicable service
  • Step 5: Click Cancel Subscription

If it's not working for any reason. Feel free to send me a private message with your account number, full name and DOB. We can get this sorted right away for you.

I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

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