Subscription expired error : Optus sport

[Kellynben]

signed up to Optus sport yesterday with my existing post paid account. 

Can log into the iPad app and web site but when I try to play video or watch a game it tells me my subscription has expired. 

From the forum messages this appears to be a common problem but I can't find a fix. 

Also can't get anyone on the phone to help....

so, anyone please help!!!!

and yes I have uninstalled the app, restarted device, logged out, turned around 3 times anti-clockwise and faced old Trafford and prayed but nothing has helped. 

[Shae]

Hey Kellynben, can you please PM the EPL username and we can look to renew it for you - Shae

[Kellynben]

Thanks Shae, will PM you now.

[Pete]

Got it 🙂 I'm looking into it now.

[Pete · Accepted solution]

Oh, BINGO! Haha, awesome news. If you need a hand with anything else, just let us know.

[DarkMayvers]

Hi, 

Sorry to hijack this thread, but I'm having the same issue.
Please help..!!!

[Hollie]

Hey @DarkMayvers - if you can PM me through your EPL username and the mobile number or home phone number it's linked to I'll check it out for you.

[amssam1]

Hi guys

I'm also going to hijack this thread as i have the same issue.

Can someone help me please?

Thanks

[Toomey]

Sure thing @amssam1, PM me your account number, address, full name and DOB so I can take a look. Toomey

[amssam1]

Hey

this has happened again to me... can someone help please?