Sound quality on ACCTV

[detroit]

Why is the Sound quality so bad on the ACCTV chanel? I have watched ACCTV on foxtel and it is fine.

[Ray_YC]

Hi detroit,

ACCTV Channel 291 - no sound quality issues for me and we haven't had any other customer reports about this. 

Is it still happening now? 

[alansea1]

I'm having trouble too, through Channel 291 on the optus fetch box.
There is a constant metallic sound in the background. This has only started this year.
Channel 291 is the only channel I'm having trouble with
Thanks
Alan

[Aron_YC]

Hi alansea1

If you're still having this issue after checking your connection and restarting your Fetch box, I'd recommend trying a soft reset of your Fetch box. 

[alansea1]

Thanks Aron_YC,

I'll try it when my Fetch Box stops recording.  However, I should say that I have another Fetch Box (Not through Optus) and it has the same problem, again only on Channel 291

Regards

Alan

[debplus3]

I am also having issues with sound quality on channel 291 through my fetch TV. Only channel that the issue is happening with and have done all resets.

[Steven_YC]

Thanks for sharing this @debplus3. 

Can you run me through what kind of sound quality issues you're faced with? Is it intermittent or present the whole time?

[debplus3]

It’s there all the time. Almost sounds a bit like the sound is coming from under water. A little bit garbled. Can still hear what is being said, but has that strange under water sound to it.

[Steven_YC]

Thank you for confirming this for me,

I've passed the feedback onto our team for you and they will investigate into this.

[alansea1]

Thanks Folks. This is not an Optus Fetch box problem alone.
I am having the same problem on a non-Optus Fetch box