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detroit
New Contributor
New Contributor

Sound quality on ACCTV

Why is the Sound quality so bad on the ACCTV chanel? I have watched ACCTV on foxtel and it is fine.

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11 Replies
Ray_YC
Online Community Manager
Online Community Manager

Re: Sound quality on ACCTV

Hi detroit,


ACCTV Channel 291 - no sound quality issues for me and we haven't had any other customer reports about this. 


Is it still happening now? 

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alansea1
Occasional Contributor
Occasional Contributor

Re: Sound quality on ACCTV

I'm having trouble too, through Channel 291 on the optus fetch box.
There is a constant metallic sound in the background. This has only started this year.
Channel 291 is the only channel I'm having trouble with
Thanks
Alan
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Aron_YC
Moderator
Moderator

Re: Sound quality on ACCTV

Hi alansea1


If you're still having this issue after checking your connection and restarting your Fetch box, I'd recommend trying a soft reset of your Fetch box

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alansea1
Occasional Contributor
Occasional Contributor

Re: Sound quality on ACCTV

Thanks Aron_YC,

I'll try it when my Fetch Box stops recording.  However, I should say that I have another Fetch Box (Not through Optus) and it has the same problem, again only on Channel 291

 

Regards

Alan

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debplus3
Occasional Contributor
Occasional Contributor

Re: Sound quality on ACCTV

I am also having issues with sound quality on channel 291 through my fetch TV. Only channel that the issue is happening with and have done all resets.
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Steven_YC
Moderator
Moderator

Re: Sound quality on ACCTV

Thanks for sharing this @debplus3

Can you run me through what kind of sound quality issues you're faced with? Is it intermittent or present the whole time?

----------------------------------------------------------------------------------------------------------------- I’m part of the Yes Crowd team, employed by Optus to help run our online community.

Did we answer your question? Please mark it as a Accepted Solution and if you see something that was helpful to you or the rest of the community, giving a Kudos is only a click away.

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debplus3
Occasional Contributor
Occasional Contributor

Re: Sound quality on ACCTV

It’s there all the time. Almost sounds a bit like the sound is coming from under water. A little bit garbled. Can still hear what is being said, but has that strange under water sound to it.
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Steven_YC
Moderator
Moderator

Re: Sound quality on ACCTV

Thank you for confirming this for me,

I've passed the feedback onto our team for you and they will investigate into this.

----------------------------------------------------------------------------------------------------------------- I’m part of the Yes Crowd team, employed by Optus to help run our online community.

Did we answer your question? Please mark it as a Accepted Solution and if you see something that was helpful to you or the rest of the community, giving a Kudos is only a click away.

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alansea1
Occasional Contributor
Occasional Contributor

Re: Sound quality on ACCTV

Thanks Folks. This is not an Optus Fetch box problem alone.
I am having the same problem on a non-Optus Fetch box
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