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Stevec63
Occasional Contributor
Occasional Contributor

So Called free channel Packs - not for free - false advertising via Fetch TV Box

What is the go here?

Fetch TV box advertisers that I have a free Channel Pack available and to make my choice, so I choose SYFY now I get a notification via email that it will cost an extra $ 6 per month !!

 

This is false advertising !!

 

I am keen to see what the response is to this post.

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4 Replies
Dan_C
Retired Employee
Retired Employee

Re: So Called free channel Packs - not for free - false advertising via Fetch TV Box

@Stevec63, have you received an invoice with a $6.00 charge? 

 

The channel package is built into the cost of your $80.00 broadband plan. The discount code is configured as a component of your rate plan.

 

If you've manually subscribed to the channel package via the subscriptions tab, you will receive a prompt advising of you a monthly charge.

 

Once you receive your invoice, you'll see both a $6.00 charge and a corresponding $6.00 credit. 

 

 

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Stevec63
Occasional Contributor
Occasional Contributor

Re: So Called free channel Packs - not for free - false advertising via Fetch TV Box

Hi Dan,

 

No, I have not received an invoice for the Channel pack just an email copy is below:

 

Thanks for subscribing to the Variety Channel Pack.

You'll have unlimited access to all channels in this pack until you cancel your subscription.

Variety Channel Pack
$6 a month
30 days from 23-01-2018.

 

No mention of :

Once you receive your invoice, you'll see both a $6.00 charge and a corresponding $6.00 credit. 

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petergdownload
Honoured Contributor
Honoured Contributor

Re: So Called free channel Packs - not for free - false advertising via Fetch TV Box

Optus sort of shoots itself in the foot here. Many Optus discounts are applied after the fact. A standard bill will show lots of charges followed by lots of credits. Sometimes takes a month or two for the credits to kick in. 

 

Optus should make this much clearer imo. It only creates angry customers when they feel they have been ripped off.

 

@Stevec63, you do get 1 free channel. As mentioned the cost will be refunded on the same bill =$0.

 

Regards

 

Peter Gillespie

Glenn79
New Contributor
New Contributor

Re: So Called free channel Packs - not for free - false advertising via Fetch TV Box

Thankyou. This has answer a query i had with the same issues. 

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