I have just got off the phone with a Optus representative.
the reason for the call was a pixalation on the menu of a new replacement set top box .
To solve the problem I am to be sent another new set top box , all of which whilst a bit of a pain I see it as a solution to a problem .
The issue I have is the information given (or lack of ) regarding returning a set top box , I was informed that we would be charged for not returning the old set top box a cost of $250. We currently have two set top boxes to return .
so do I just walk in to a post office and give them the two set top boxes or should I be receiving a code /parcel return slip / something!!!! .
optus you want us to do the leg work and charge us for not doing so . Then please give your customers clear information regarding how to return these boxes . I don’t believe it would be that hard to send an email or put information in the new set top box .
Solved! Solved: Go to Solution.
Hey @Nstep - apologies for any confusion. For for Fetch returns, we will organise a return satchel to your home address.
If you have not received this yet - they do generally take approximately 5-10 business days to arrive subjective to any postage delays happening at the moment. To play things on the safe side, we will be able to organise another if you would like?
If so, please send through your full mailing address to our 24/7 Support Teams on the Optus App and we will follow up with you.
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