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New Contributor Mooro1966
New Contributor

Satellite tv Optus sport

Cannot change channels on Optus sport via satellite, nothing works using remote control

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Online Community Manager
Online Community Manager

Re: Satellite tv Optus sport

Hi Mooro1966,

Please see our help and support page: Optus Sport troubleshooting by device

My Satellite STB is not responding to the remote control:

  • Have you tried new batteries?
  • Have you pressed the STB button on the remote?
  • Are you using the remote within six metres of the STB?
  • Are there any objects between the remote and the STB?
  • For Gen 2 STB: Do you have more than one Gen2 STB?
    • If yes, check the top left of your remote if the light is flashing Green when a key pressed, it means your remote is paired to a STB in RF4CE mode. Then you can’t use this remote control for any other STB that is not paired to.
    • To de-pair remote and STB manually, hold the Pause and Blue keys for 5 seconds, and the light should flash red when a key pressed (IR mode now)

Set-top box satellite rescan

Some set-top box issues can easily be resolved with a satellite re-scan. A satellite re-scan will make the set-top box search for all services available.

Gen 1 STB: The satellite re-scan option can be found by navigating to:

  • Advanced options
  • Installation Setup
  • Press OK on Satellite Rescan to re-scan the set top box

Gen 2 STB: The satellite re-scan option can be found by navigating to:

  • Settings
  • Installation (PIN: 1234)
  • Dish Installation
  • Press OK on Start Scan

I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

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