Please see our help and support page: Optus Sport troubleshooting by device
My Satellite STB is not responding to the remote control:
Some set-top box issues can easily be resolved with a satellite re-scan. A satellite re-scan will make the set-top box search for all services available.
Gen 1 STB: The satellite re-scan option can be found by navigating to:
Gen 2 STB: The satellite re-scan option can be found by navigating to: