For 24/7 support message our team of experts via the My Optus app.
Hey @cozzie,
We recommend you having a run through these steps - Fetch Troubleshooting and seeing if this can correct the issue. A reset of the Fetch box can be useful in these cases also.
Did we answer your question? Please mark it as a Accepted Solution and if you see something that was helpful to you or the rest of the community, giving a Kudos is only a click away.
Hi Casey
Found a couple of answers last night that didn't help and a reset has been done. Given my other issues (no Netflix or Stan) then Optus are going to have to send someone out or I am simply getting rid of Optus for everything - internet NBN, home phone, mobile, Fetch. I am absolutely sick of them.
Thank you for raising this issue with us @cozzie
I'd suggest messaging us via the My Optus App to speak with a technical expert. The team is available 24/7 and are ready to assist customers as quickly as possible.
We will be able to have a look into your account to provide you with more specific assistance.
Did we answer your question? Please mark it as a Accepted Solution and if you see something that was helpful to you or the rest of the community, giving a Kudos is only a click away.
Hi George
Well I spoke to Optus yesterday for 40 minutes re not being able to get onto Netflix or Stan. They did not help at all. What is the point when they don't help. And I have messaged through app for something else at least 4 days ago and have no response
Sorry to hear that @cozzie
If you have a social media account, please then send a PM to Optus on Facebook or a DM on Twitter with the details for further assistance mentioning you’re unable to use the My Optus app.
Did we answer your question? Please mark it as a Accepted Solution and if you see something that was helpful to you or the rest of the community, giving a Kudos is only a click away.
Hi George
I tried again today. Got through to someone, they transferred me to someone else then finally I asked for supervisor who then put me through to someone else. After 35 minutes, no resolution. They said they would call me back but i said in 2 hours time as I was busy. They called earlier and I could not take call. My husband could not understand them so thought it was crank call. Then they called me twice in succession with each call giving one ring only. What hope do I have?
Finally someone got onto me. New box coming. They have finally admitted to issues with new boxes.