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Return of Optus Fetch Unit



Hopefully this reaches someone at Optus.  I closed my internet account with Optus early October.  I have asked a couple of times can i get a satchel to return the fetch unit as i am assuming i will get charged for it if it doesn't get returned.


Does Optus want this back and how can i get this sorted as I prefer not to waste my time again with someone over the phone.

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Retired Employee
Retired Employee

Re: Return of Optus Fetch Unit

Hey @VirtualPePe,


We're happy to get this organised for you from our end. There is a $200.00 fee if the set top box isn't returned to us within 30 days of cancelling your Fetch service. Are you able to send us a private message with your account details? I need your full name, DOB and account number. We'll respond back as soon as possible.

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