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Occasional Contributor desilva26
Occasional Contributor

Request to change my username for my optus sport account

Hi,

 

I would like to change my optus sport username which is an e-mail addres as I am changing my e-mail address. I was wondering how I can go about making the change. I called the Optus sport team number and was told to go to sport.optus.com.au/support but there are only instructions to change my password.

 

Kind regards,

desilva26

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5 Replies
Trusted Contributor
Trusted Contributor

Re: Request to change my username for my optus sport account

Are you sure it doesn't magically change, once you have changed all 3 email addresses lurking around in your My Account?

 

Oh, I see. There is one listed in the sport account. Maybe it can be deactivated and then reactivated.

 

But I know chat does this

http://www.optus.com.au/shop/notices/service-chat

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Occasional Contributor desilva26
Occasional Contributor

Re: Request to change my username for my optus sport account

 

 

 

 

 

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Moderator Ev_
Moderator

Re: Request to change my username for my optus sport account

Hi @desilva26. The Optus Sport login is separate to My Account, so we'll need to do this manually from our end. If you have any issues getting this organised through Live Chat, feel free to send through a private message to us here on Yes Crowd and we'd be able to assist you with this. We'll need your full name, DOB, account number and email address. Cheers!

Occasional Contributor desilva26
Occasional Contributor

Re: Request to change my username for my optus sport account

Done. Private message sent with requested information.

 

While I was typing this reply got an SMS from Optus saying to the effect that optus sport mobile and optus sport discount has been added to my mobile service. Went to my account and confirmed that service was inactive. Activated the service and now my login e-mail has been updated. Thanks Ev_.

 

Regards,

 

desilva26

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Occasional Contributor desilva26
Occasional Contributor

Re: Request to change my username for my optus sport account

So looks like the process involves deactivating the optus sport service as part the the login e-mail change then I go into my account and activate it to complete the process. I recommend everyone to use yes crowd if you need to get your optus sport login email changed as it's the most straightforward and quick process. Live chat is not recommended based on my experience. I have sent feedback that login e-mail change should be integrated into my account to make it painless for users.

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