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Online Community Manager
Online Community Manager

Replacing your Fetch remote control

If you’ve lost or damaged your Fetch remote control, you’ll need to contact us to arrange for a new Fetch remote to be sent your mailing address.

Which Fetch remote am I using?

Generation 4 remote (Netflix)

Fetch Gen 4 Remote.png

Generation 3 remote

Fetch Gen 3 remote.png

Generation 2 remote

Fetch Gen 2 remote.png


Before contacting us, you’ll need to make sure that:

  • You’re using the remote within 6 meters of the Set Top Box (STB
  • There is a clear line of sight between the remote and the front of the STB
  • There is nothing coming in between the remote and the STB, including clear plastic or glass items
  • The remote has working batteries

If you’ve followed the steps above and you’re still in need of a replacement, refer to the below:

Damaged or lost remote (non-warranty)

If your remote has been lost or damaged (accidental or otherwise), contact us and we’ll issue a replacement. The new remote will be sent to your preferred mailing address within 5-business days.

Please note:  Replacement remotes will incur a $29.95 remote charge. This will be charged to your next Optus bill.  

Replacement under warranty

If you’re eligible for a replacement under warranty, we’ll issue a replacement remote within 5-business days. You will not be charged a remote replacement fee.  

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New Contributor
New Contributor

Re: Replacing your Fetch remote control

When need a new Fetch remote control as our Generation 3 remote no longer works.

We have checked the batteries and other usual remote problems.

Thanks

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New Contributor
New Contributor

Re: Replacing your Fetch remote control

Can we get another fetch remote. We just signed up to NBN and fetch tv. We received our set top box but the remote doesnt work.
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