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Occasional Contributor Katobeagle
Occasional Contributor

Replace Fetch Remote

When I searched for Remote replacement the suggestion was to go to Live Chat.

Did this only to be told to go to a shop. Could not even get a price.  Live chat? No help whatsoever.

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8 Replies
Respected Contributor
Respected Contributor

Re: Replace Fetch Remote

Optus stores don't carry replacement remotes so the advice on Live Chat was wrong. 

 

I'd try Live Chat again and hope you get to speak to someone a bit more competent. 

____________________________________________________________________________________________________________________________
I do not represent Optus. The views, opinions and advice expressed in my posts are my own
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RetiredModerator Hannah-L
RetiredModerator

Re: Replace Fetch Remote

Hey @Katobeagle, I'm sorry you were advised to head into a store, that's definitely not what's required. LiveChat can order a replacement remote to be sent out to you, please try again and let us know if you experience any further difficulty. 

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Occasional Contributor Katobeagle
Occasional Contributor

Re: Replace Fetch Remote

Contacted Live Chat once again. Was told to go to shop. I asked if I should be asking elsewhere and was told. “This the right place and we give you correct information.”   Looks like my next step is to go to the shop. Presumably they will send me away and I’ll be back to square one.  Thank goodness contract hasn’t much longer to run.  We can use mobile remote but my wife has difficulty with that.

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RetiredModerator Hannah-L
RetiredModerator

Re: Replace Fetch Remote

Sorry @Katobeagle, I'll pass feedback onto the LiveChat team about this. Can you please send me a PM with the below info so that I can look into ordering a replacement remote for you?

 

Account holder's name:

Your name:

4 digit account PIN:

Account # or optusnet username:

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Super Contributor
Super Contributor

Re: Replace Fetch Remote

Hi - personally I'd highly recommend getting a learning remote eg Logitech Harmony Universal Remote 650 from Officeworks for $69, or for under $50 if you shop around. Actually, amazon.com.au have it for $59.95 delivered. If you've never bought anything from them you can curently add $20 or more worth of other stuff to the order to get it over $79 then use the "Amazon20" code to get $20 off the order.

 

Why use something like this? It means you can have one remote that controls multiple devices. I have the the 650 for the tv in the bedroom, but in the living room I have the more expensive version that has the hub - the remote talks RF to the hub that then in turn sends the IR signals to the devices like fetch, the tv, blu ray player etc - which means it doesn't matter if someone walks in front of you when you press a button ie the remote does not need line of sight to the device it's controlling.

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Occasional Contributor Katobeagle
Occasional Contributor

Re: Replace Fetch Remote

Appreciate all the info.  My wife is old school and is not great with remotes in general.  Multi device type wouldn’t be an option for her.

Thanks for taking the time.

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Occasional Contributor Katobeagle
Occasional Contributor

Re: Replace Fetch Remote

Hi there.

I sent you a PM.  Did you see that?

Have you been able to obtain anymore information?

 

Thanks.

 

Can I call somebody within Australia to get this sorted out.  I do not want to try to make somebody at an overseas help desk understand what I need.

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Online Community Manager
Online Community Manager

Re: Replace Fetch Remote

Sorry for the delay @Katobeagle

 

I've just replied back to your PM. We'll continue chatting there. 

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