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New Contributor kringo777
New Contributor

Removal of Old Optus Box

Hi Guys, I have recently changed to NBN and am still a current optus customer. As the previous external optus vision box is now redundant can I please have someone come and remove this for me. I contacted your customer service line and was on hold for 45minutes and the person on the other end couldn't understand my request.

 

If anyone else has been through this stressful process let me know how to get this resolved. 

 

Cheers

 

Andrew

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Online Community Manager
Online Community Manager

Re: Removal of Old Optus Box

Heya @kringo777, have you given our Live Chat team a shot?

 

They'll be able arrange an appointment to have the old Optus vision box removed. 

 

Personal → Home phone, Broadband & NBN → Technical issues.

 

If you run into any issues, pop back here and we'll see if we can get someone to help out. 

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New Contributor DazzaRB
New Contributor

Re: Removal of Old Optus Box

Having the same trouble. Can anyone help with removal?

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