The long weekend is nearly here – time to break out the speakers for a poolside party. Check out Yes... Read the full story
2019-02-10 09:10 AM
Hi Guys, I have recently changed to NBN and am still a current optus customer. As the previous external optus vision box is now redundant can I please have someone come and remove this for me. I contacted your customer service line and was on hold for 45minutes and the person on the other end couldn't understand my request.
If anyone else has been through this stressful process let me know how to get this resolved.
Solved! Solved: Go to Solution.
2019-02-10 05:09 PM - edited 2019-02-10 05:09 PM
They'll be able arrange an appointment to have the old Optus vision box removed.
Personal → Home phone, Broadband & NBN → Technical issues.
If you run into any issues, pop back here and we'll see if we can get someone to help out.
We’re currently performing upgrades to the Yes Crowd platform.
Please be mindful that moderator responses may be delayed until the upgrade is complete. We apologise for any inconvenience during this time.
***Please note I am not currently with the Yes Crowd team.***
This guide explains how everything works on here and you should also check out our Community Guidelines.
Did we answer your question? Please mark it as a Accepted Solution and be generous with that Kudos button
2019-03-17 12:07 PM
Having the same trouble. Can anyone help with removal?