Accepted Solution

Removal of Old Optus Box


Hi Guys, I have recently changed to NBN and am still a current optus customer. As the previous external optus vision box is now redundant can I please have someone come and remove this for me. I contacted your customer service line and was on hold for 45minutes and the person on the other end couldn't understand my request.


If anyone else has been through this stressful process let me know how to get this resolved. 






Re: Removal of Old Optus Box

[ Edited ]

Heya @kringo777, have you given our Live Chat team a shot?


They'll be able arrange an appointment to have the old Optus vision box removed. 


Personal → Home phone, Broadband & NBN → Technical issues.


If you run into any issues, pop back here and we'll see if we can get someone to help out. 


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Re: Removal of Old Optus Box


Having the same trouble. Can anyone help with removal?

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