Recently moved over to Optus with FetchTV and loving all that it provides to us.
We are howver, finding that the remote does not responding on the first click of the buttons.
Sometimes it does on the first click, but most times we need to click on a button 2 or 3 times for it to respond - which is quite annoying.
We replaced the batteries with some good quality ones, but that has not made any difference.
Does anyone else have this problem or might we have a little faulty one ?
Yes they do die, but we have only had it since Nov / Dec, so would have thought its heart beat would keep beating for a while longer yet.
And pointing it towards a camera - you got me how that would prove anything.
The point is, when clicking the buttons it is not responsive every time.
It's like the connections inside don't connect properly.
But as you mention, if it has 'died' then surely it is covered under some kind of warranty?
Get onto Optus support and request a replacement remote control.
Not a normal problem.
>>And pointing it towards a camera - you got me how that would prove anything.
It's a compliacted analogy, but imagine pointing a torch towards you face to see if there is any light coming out of it. I know some people would be sceptical of the method. Cameras see infrared.
This has happened with me too. It started yesterday. The remote sometimes responds but most times it has a lag or doesnt respond at alk!! It's not just the Fetch remote either. I use a universal remote & it usually works fine but it is doing the same as the Fetch remote. Sometimes works but mostly doesn't. I tried changing the batteries - no change.
I unplugged the STB from the power but still no change.
I tried cleaning the IR button on the remotes & the STB but no joy.
At the moment we can't use Fetch as it is mostly unresponsive to the remotes.
Download the Optus yes tv app on your phone and you can set that up as your remote control. If this works then it will show it is your remote that is faulty. If so, get onto Optus for a replacement remote control.
That is a good idea to try first, then onto support.
The other thing I have noticed, is when clicking a remote button, say changing channel and the channel does not change, the blue light on the fetch box still flashes (responds).
So just maybe, it could be a box issue and not the remote.
Might just watch this a little longer and using phone as well for testing.