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2017-09-15 05:23 PM
Gday is anyone else getting really poor service signing up to the entertainment package? Received an email 11 days ago saying the order is being processed - heard nothing since. Spoke to my local Optus store who kindly rang Optus who advised that it hadn't been processed yet and would be another 7-10 days!
I have tried ringing Optus but can't get through to a human so asking questions here...
Disappointed with the customer service to say the least...
2017-09-16 07:39 PM
We are facing the same problem. Its been now more than 2 weeks and when I called up the customer support today, they told me the previous order was cancelled. I have been following up with them for some time now and each time they come up with some excuses. Today I was told that they have shortage of boxes and that's why it has been delayed. I was assured that a new order will be placed and I would receive the box in 10-15 days !!! However I didn't receive a order number. Guess, I'll have to keep calling them.
Truly regret going with optus, pathetic customer service.
When you call them up, you'd get a standard response saying an SMS would be sent, don't hang up, hold on for a few seconds, you'd be asked if you would like to speak to their executive. Hope this helps
2017-09-16 08:55 PM
Thanks for letting me know your experience and the tip to hang on the end to speak to a human, will keep trying!