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Purchased Fetch Movie-Downloaded but only Start download appears not play

tmacg65

Hi

I've purchased 2 movies via Fetch, both have downloaded but when I go to play it only comes up with two options:

Start and Trailer

Although the movies have downloaded, when I select 'start' the message "starting download" appears above the faded play button.

 

I've switched off the box, restarted the box and done a soft reset during which a software update was applied.

 

After 10 minutes, the faded 'play' button reverts to 'start'.

 

What is happening and how do I fix it.

 

The set top box is the Fetch 2 - non wifi

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Re: Purchased Fetch Movie-Downloaded but only Start download appears not play

Ev_

Hey @tmacg65 - that's odd, did the movies show "downloaded" at the top right? If you can log a fault on our online faults page, our TV & C team will be able to take a closer look into it for you

Re: Purchased Fetch Movie-Downloaded but only Start download appears not play

tmacg65

Thanks for the response, I solved the issue by doing a Factory Reset.  I lost all the settings for my favourite shows but no big deal, I can choose new shows.

 

I'm about to have a great Sunday afternoon.

Re: Purchased Fetch Movie-Downloaded but only Start download appears not play

Ev_

I'm glad to hear you were able to work it out Smiley Happy 

Re: Purchased Fetch Movie-Downloaded but only Start download appears not play

tmacg65

Resolved by self

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