Problems accessing ABC channels on Optus fetch tv

[Sanaz]

Hi there. Anyone has issues with Optus fetch box accessing the ABC channels? Since NYE we have lost our ABC channels. I have rescanned the channels many times. All the other channels are ok. Any information regarding this?

[Sarah_YC]

Hi @Sanaz,

We're sorry to hear you're experiencing these issues with accessing ABC channels.

We'd recommend checking out the troubleshooting guide for Fetch free-to-air channels not working.

If you’re still needing a hand, we recommend messaging us via the My Optus App. The team is available 24/7 and are ready to assist customers as quickly as possible.
If for some reason you’re unable to, if you have a social media account, please then send a Private Message to Optus on Facebook or a Direct Message on Twitter with the details for further assistance mentioning you’re unable to use the My Optus app.

[petergdownload]

FTA channels are based on the reception strength of your aerial. The 'digital cliff' means even small changes in reception as you get close to the cliff might mean 100% ok or 100% no signal.

Suggest you plug the aerial direct into the TV and see if it can pick up ABC as a test. Also check your aerial for any obvious physical damage (bent tongs)

[Sanaz]

Aerial connected to TV works perfectly ok and all ABC channels are on. But not through the fetch box.

[Sanaz]

I have already contacted the Optus support. Unfortunately after spending more than 90 minutes initially messaging and talking to 3 different people I did not get anywhere.

[Casey_YC]

Have you tried a different aerial cord, @Sanaz? 

The reason I ask, is because I was having issues recently myself, where the Free To Air channels wouldn't work on Fetch but worked when the cord was connected to the TV. It turned out it was a faulty cord. Once I replaced it, the Free To Air channels were added back into Fetch. 

Beyond that, you may need a new Fetch box. If you aren't able to get this sorted with the Messaging team and have a Social Media account, you are welcome to send a PM to Optus on Facebook or a DM on Twitter with the details for further assistance. 

[Sanaz]

I have. No difference. My TV and the aerial cord is new and the problem was only happened on New Year’s Eve. We had all channels before. We still get all other FTA channels except for ABC. When aerial cord connected directly to TV we get ABC channels too. So I don’t think there is any hardware problem on my side except for the fetch box.

[Rob_YC]

We'll need to get this looked into further for you @Sanaz and potentially replace that box in the interim. Are you able to send through a message to the Official Optus Facebook or Twitter? Our team will raise this for you to be looked into further. 

[briseth]

sorry but Fetch advise known issue with no fix, see my post 
https://yescrowd.optus.com.au/t5/TV-Entertainment/Fetch-TV-Mighty-ABC-Free-To-Air-channels-missing/m...