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New Contributor
New Contributor

Problems Returning Fetch TV

Hi,

 

I'm trying to return my Fetch TV box.  I've asked for a return bag 4 times confirming the address each time.  It has never arrived.

 

I've spoken with people on the phone, on live help and now I get a txt saying if I don't return it within 30 days I will get charged $150.

 

This has taken hours of my time. Please tell me how to return it.  This is so frustrating - the satchel never turns up - I need another method or address.

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Honoured Contributor
Honoured Contributor

Re: Problems Returning Fetch TV

Somethings obviously not working.

 

Don't worry about the $150, if its applied it will be refunded once the box is returned.

 

I suggest you give them a new address (your neighbour, work, Mum?)

 

Regards

 

Peter Gillespie

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RetiredModerator
RetiredModerator

Re: Problems Returning Fetch TV

Oh yikes 😞 Sorry to hear you've had some trouble returning your Fetch unit @Maximilien

Generally we can delivery the satchel to a different address if need be, please PM me with your account number, full name and DOB so we can chase this up for you. 


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