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Premier League Soccer Subscription Pause and Refunds

With the corona virus pandemic resulting in English Premier League soccer being terminated from 9 March until further notice what is Optus TV Fetch doing to cease billing customer subscriptions and refund subscriptions already paid since the termination?  I have received no communication from Optus on this matter to date despite unsuccessful emailing and telephone requests?  As a subscriber for over 3 years to watch the Premier League on Optus TV Fetch this is poor customer treatment.

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