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Occasional Contributor
Occasional Contributor

Premier League Not Streaming - 20/08.17

Optus,

What compensation will be offered to those of us who are paying for a service that you seem incapable of providing?

This is now your second season in control of the EPL and it appears you are yet to correct any issues that arose last time around.

Will be lodging a complaint with consumer watchdogs if this occurs again as you consistently cannot provide a serivce you are charging people for, yet alone actually acknowledge or explain what the 'errors' may be.

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RetiredModerator
RetiredModerator

Re: Premier League Not Streaming - 20/08.17

Hi there, are you able to clarify what kind of trouble that you're having there?

In terms of compensation, this is something that's assessed on a case by case basis and would be in line with our Customer Service Guarantee.

Please do let us know if you have any further issues and we can look into it for you. 


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