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Yes Crowd will close and be redirected to Help & Support on the 1st November 2021. Thank you to every member who has made this community such a helpful and supportive place for customers and staff to interact to help serve along with improve our products and services. You will be missed.

New Contributor
New Contributor

Optus sport


i have pid for Optus sport premium but when I login all the items have a padlock on them

i have tried closing out of the app and going back in

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Retired Employee
Retired Employee

Re: Optus sport

Did you happen to sign up during the free access period for Optus Sport?


Those that signed during the free access period, may see padlocks (during the free access period, customers were registered as a basic user).


You'll need to do the following:


1.Please ensure the reuse existing login is ticked

2. Enter the email address used previously to sign up

3. Pop in the password you'd used when signing up. 


If you're still having trouble, try the password reset option.

If any questions come up, reach out to us here and we'll help out.





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