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New Contributor
New Contributor

Optus fetch mini

Ok, I've just received my Optus fetch mini linked to my mobile account. 

 

I was told that it would link and multi room with my existing retail fetch mighty by two customer service assistants.

 

Turns out it doesn't link with retail boxes.

 

I'm not happy with the misleading information presented by Optus representatives. This is not the first time optus have presented misleading information to customers.

 

Now I'll have to work out how to return the box. At this stage I'll just return it to my local Optus store. 

 

Unless anyone has any suggestions.

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Honoured Contributor
Honoured Contributor

Re: Optus fetch mini

No, Optus Fetch Boxes are not compatible with Retail boxes. 

 

Yes Optus do not make this clear.

 

Returning the box to a store would be a mistake (if they accepted it in any case) 

 

Contact Optus and request a return satchel which will be sent out for you.

 

Peter Gillespie 

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New Contributor
New Contributor

Re: Optus fetch mini

Thanks Peter.

 

I'll get onto to them tomorrow!

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