Normally within 24-48 hours of your primary service activation i.e. NBN Broadband,
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I'm sorry @ROBBO0578,
Our customer care teams have been given the following directive:
We unfortunately can only respond to critical enquiries at the moment. Our focus is on keeping all of our customers connected during this time, so we are prioritising customers with the following issues:
- you can’t make or receive calls,
- you don’t have a working internet connection or are concerned about being disconnected,
- you are experiencing financial hardship, ID theft or are reporting illegal activity related to your service, such as incorrect porting, or
- you need help due to a medical condition.
I know it's not ideal, but you'll have to hang on a little while longer.
More info here.
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