Normally within 24-48 hours of your primary service activation i.e. NBN Broadband,
I'm sorry @ROBBO0578,
Our customer care teams have been given the following directive:
We unfortunately can only respond to critical enquiries at the moment. Our focus is on keeping all of our customers connected during this time, so we are prioritising customers with the following issues:
I know it's not ideal, but you'll have to hang on a little while longer.
More info here.