I subscribe for the Optus Sport EPL on Fetch TV, but Optus failed to broadcast live coverage of any of the 6 EPL games on Thursday January 3, 2019. Why not? Showing a Goal Rush mashup of all 6 games at once surely does not count as live coverage of the games? Optus promises to broadcast all 380 games live, but it regularly does not do so on Fetch TV. False advertising and a very shoddy service. After the epic World Cup fail, one would think Optus might have learned a lesson about meeting subscribers' expectations, but not so.
Are you referring to a particular match or holistically?
We did receive communication stating the following:
"Due to unforeseen circumstances at Vitality Stadium the Bournemouth vs Watford match has been delayed by 15 minutes.
This game is due to Kick Off at 7am. Video on-demand for this match will not be available. Please apologies to customers for any inconvenience caused."
Otherwise, we've had no issues other than a brief delay which can differ depending on your viewing method.
Any examples, would be great. Happy to pass on the feedback.