It seems like OPTUS is trying to get rid of Foxtel customers as although I still get the service and still get billed I can’t retrieve or see any bills and have recently stopped receiving bills by email.
the OPTUS website keeps sending me aroumd I’m circles to q&a pages. O think it’s yome to leave OPTUS. Their online systems are useless
Hi @ BJS56 - Apologies for the inconvenience caused. To view or update your online billing details please login to Members services and not My account. To login to members services please Click here Please do let us know if this helps.
Thanks for letting us know, @BJS56
Can you please try accessing Member Services from a private or incognito browsing mode? Alternatively, you can try from a different web browser or after clearing your browser's cookies and cache.
Give us a shout if you have any trouble.
Ah, I'm sorry to hear that this is the case, @BJS56. Can you confirm with me that you're attempting to access this on a desktop computer or laptop and not an tablet or mobile phone? We do recommend the former for best results here. Additionally, did you try clearing our your cookies and cache as Guy suggested above?
I have tried this on desktop laptop iPad and iPhone using three different browsers , IE, Firefox and Chrome. Have cleared iut cookies and used private browsing. This is a very old account and I have been told before with OPTUS accounts that older ones are difficult to fond on the system
That could be potentially be the issue @BJS56
For some account that are services through our old legacy systems (Optus Cable & Optus TV featuring Foxtel) - you might not be able to update payment details online.
To change your payment arrangement, you'll need to speak with a team member on Live Chat or contact us over the phone → 133937
Alternatively, you can fill out a manual direct debit form and mail that across to us.
OK! Here’s the outcome from a VERY UNHAPPY customer!
It appears that I can’t get on online bill either by email or by looking at member services as Optus’ system doesn’t provide this service.
SO I have to pay to get a bill ( OK it’s only $2.20) but why should I have to pay when you can’t provide the service any other way?
I will reconsider my options and as NBN is “coming soon” will probably change providers for all my services. I’m fed up with OPTUS second rate systems!!!!