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New Contributor Rangers1873
New Contributor

Optus Sport not working on Apple TV

Subscribed to Optus Sport to watch EPL. Working on my iPad but not on Apple TV. 

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6 Replies
Esteemed Contributor
Esteemed Contributor

Re: Optus Sport not working on Apple TV

What generation is it?

 

Peter Gillespie

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New Contributor Strangelove
New Contributor

Re: Optus Sport not working on Apple TV

I’m also having this same problem on the 4k model. I still have no idea how to get it working, all I get is an infinite loading circle.

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Occasional Contributor Andrei84
Occasional Contributor

Re: Optus Sport not working on Apple TV

Also me. Apple TV 3 Optus sports app is hanging.

 

now it has locked me out from watching sport on my tv until I update.

 

cmon Optus!

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New Contributor Strangelove
New Contributor

Re: Optus Sport not working on Apple TV

Optus team, this issue still has not been resolved. Tech support have not gotten back to me either.

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New Contributor Gtas
New Contributor

Re: Optus Sport not working on Apple TV

Apple TV 4K

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Online Community Manager
Online Community Manager

Re: Optus Sport not working on Apple TV

Hi all,

 

I've spoken to our TV & Content team as this issue has been posted a few times recently such as here and here.

 

They advised this hasn't been raised with them and to please log a support case with the Optus Sport team via the website.

  1. Make sure you are logged in with your registered Optus Sport username and password
  2. Visit the Help and Support section via the in-app menu
  3. Click Log a case
  4. Enter a title for your issue
  5. Select a relevant category for you issue from the drop down list
  6. Briefly describe the issue you are having. Any detail you provide here will help us resolve your issue as quickly as possible
  7. You can upload an image or screenshot if it’s relevant to the issue and will help identify the problem
  8. Press Submit
  9. We will send you an email with your reference number
  10. An agent will review your issue and come back with a resolution or contact you via an in-app notification for more information

 

*I would also suggest including the link to this thread so that it is clear it is not an isolated issue.

 


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