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Optus Sport Renew Subscription Issue

TimMcDonald

Hi Yes Crowd, 

 

My colleague's iOS Optus Sport subscription lapsed when his Apple ID Account ran out of balance. He was using an App Store Voucher to pay for the subscription. 

 

We've since added a $100 App Store Voucher successfully to his Apple ID, and we click on 'RESTORE PURCHASE' in the Optus Sport app. We then get this email:

 

 

Screen Shot 2019-01-30 at 1.37.47 pm.png

However, when we log into Optus Sport on the iPhone, or on a Mac Laptop, it says our Premium Subscription has expired, and prompts us to purchase again for $14.99 a month. 

 

We try this, but everytime we do it says "Purchase failed: Cannot connect to iTunes Store"

 

We've also tried deleting and redownloading the app, but nothing. We've also tried cancelling the subscription in his Apple ID, but again nothing. 

 

Can anyone advise what we should do?

 

Thanks!

Tim

 

Re: Optus Sport Renew Subscription Issue

Dan_C

Heya @TimMcDonald

 

I know it's been a few days since posting this thread, but I just wanted to check in and see how things went?

Is your colleague still having trouble renewing his Optus Sport subscription or were you guys able to figure this one out?

 

Have we deducted a month worth of subscription charges from the $100.00 voucher, or is the balance still showing as $100.00?


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Re: Optus Sport Renew Subscription Issue

RJim

We are having exactly the same issue as above. Have renewed subscription via iTunes/App Store but content not working and the ‘restore purchase’ function within Optus Sport just leads to an error message and not functioning. There is no ‘restore purchase’ button in Settings on a phone or iPad as described in the troubleshooting instructions.

Re: Optus Sport Renew Subscription Issue

Ray_YC

Hi RJim,
Thank you for raising this issue. 

Please send a message to our Optus Sport team for assistance.


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