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2017-09-13 08:05 PM
I have paid for Optus Sport and when I sign in it says my subscription has expired.
I spoke ( after 1 hour on hold ) to someone at Optus on Friday and tried again on the weekend.
I was eventually told there was an outage at thier end " not to worry " and they would have it fixed by Wednesday at the latest and I would not be charged this month.
No change in the problem, however I have received my optus bill WITHOUT the deduction they promised- seems unusual that the accounts department is fully function whilst the service provision department is still unresolved. NO visiable notice on any of the optus pages explaining the issue or when it will be fixed.
This is the worst post sale service I have encountered.
Does anyone else have this issue or had thiers fixed ?
2017-09-15 08:50 AM
Sorry for the issues with your login. The fastest way to get a resolution is via this form → Report a problem with TV or Content
You'll get a fault reference number via SMS and someone will follow up asap.
Feel free to private message me your fault number if you haven't heard anything within 48 hours.