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New Contributor Whoopass
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Optus Sport Lag

I've been getting some serious lag trying to watch anything on Optus Sport on both the app or through the website, whether live or rebroadcast. The bandwidth indicator is green. This occurs on any of the video quality settings. I can hear the audio in the background, but the picture just freezes continuously. I don't have any issues watching anything else from any other sites.

Anyone else having this issue?

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Moderator Tris
Moderator

Re: Optus Sport Lag

If you're noticing this on multiple devices, it would normally relate to connection speed @Whoopass. I'd suggest running a speed test first, if your getting less than 3Mpbs, that could be the problem. If not, please raise a support case via the app, so our Content crew can check it out on our end


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New Contributor Whoopass
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Re: Optus Sport Lag

I ran the speed test and speeds were well above 3Mbps. I have raised the issue in the app.

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Moderator GuyCS
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Re: Optus Sport Lag

Thanks for getting back to us @Whoopass 

 

Our TV & Content team should be able to provide some further insight on this one via your In-App Support case. 


__________________________________________________________________________
I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

Did we answer your question? Please mark it as a Accepted Solution and be generous with that Kudos button Smiley Happy
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