Hello @Marion183, it's not great to see this issue has left you feeling this way, it's definitely not what we want for our customers.
As stated previously in this thread, our Optus Sport Dev team are aware of this and are aiming to have this resolved as soon as possible.
If you do have any further queries regarding Optus Sport, I suggesting raising an Optus Sport support ticket via the Optus Sport app.
Did we answer your question? Please mark it as a Accepted Solution and if you see something that was helpful to you or the rest of the community, giving a Kudos is only a click away.