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Phare
Occasional Contributor
Occasional Contributor

Optus Sport App Login on LG TV

Hi, Please note that i recently installed the new Optus Sport App on an LG Tv, unfortunately each time I opened the App a Login is always needed which is very annoying.

Please note that other Apps on the same tv does not required Re Login when launch.

Please check and fix.Thanks

 

14 Replies
xofemuvi
New Contributor
New Contributor

Re: Optus Sport App Login on LG TV

most likely the matter is in the firmware of the TV.
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Tricolour
New Contributor
New Contributor

Re: Optus Sport App Login on LG TV

Bought a new LG TV that had Optus sport app already installed. Everytime I access it have to log in. Bought TV for a 90 year old relative, impossible for him to log in everytime. NOTE: LG SAY IT IS A PROBLEM WITH THE APP NOT THE TV. PLEASE FIX IT

 

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Jack_YC
Moderator
Moderator

Re: Optus Sport App Login on LG TV

Hey @Tricolour, our Optus Sport Dev team are aware of this issue and are working to have this resolved as soon as possible. Apologies for any inconvenience caused in the meantime. 

----------------------------------------------------------------------------------------------------------------- I’m part of the Yes Crowd team, employed by Optus to help run our online community.

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Lofty1963
New Contributor
New Contributor

Re: Optus Sport App Login on LG TV

I have the same problem on my brand new LG. How long will it take to get this sorted?...it’s a fundamental shortfall of the UI and incredibly annoying!.
George_YC
Moderator
Moderator

Re: Optus Sport App Login on LG TV

Our teams are still looking into this @Lofty1963 and are trying to get it fixed as soon as possible. Apologies for any inconvenience caused and thank you for your patience.

----------------------------------------------------------------------------------------------------------------- I’m part of the Yes Crowd team, employed by Optus to help run our online community.

Did we answer your question? Please mark it as a Accepted Solution and if you see something that was helpful to you or the rest of the community, giving a Kudos is only a click away.

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Phare
Occasional Contributor
Occasional Contributor

Re: Optus Sport App Login on LG TV

This issue was raised by myself on the 25th of July 2020, maybe you guys will fix it at the end of this season. Come on you guys can do better than that.
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LittlNat
New Contributor
New Contributor

Re: Optus Sport App Login on LG TV

I just bought a brand new TCL TV (55C715) pre-installed with Android v9 and Optus Sports app. I experience the same app re-login issue. What is the ETA for this issue to be fixed please? It is super annoying... 

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Kbride
New Contributor
New Contributor

Re: Optus Sport App Login on LG TV

I recently bought a new LG TV and am having the same issues. I have to login to the Optus Sport app eveytime I use it.
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Steven_YC
Moderator
Moderator

Re: Optus Sport App Login on LG TV

Hey @Kbride - Congrats on the new purchase.


I've touched base with our Dev team and I can confirm that this is ongoing. We're in discussion with LG at this point in time and we're working together to implement a fix for all impacted customers. I'm afraid no concrete ETR at this stage.

----------------------------------------------------------------------------------------------------------------- I’m part of the Yes Crowd team, employed by Optus to help run our online community.

Did we answer your question? Please mark it as a Accepted Solution and if you see something that was helpful to you or the rest of the community, giving a Kudos is only a click away.

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