Optus Sport App Login on LG TV

[Phare]

Hi, Please note that i recently installed the new Optus Sport App on an LG Tv, unfortunately each time I opened the App a Login is always needed which is very annoying.

Please note that other Apps on the same tv does not required Re Login when launch.

Please check and fix.Thanks

[xofemuvi]

most likely the matter is in the firmware of the TV.

[Tricolour]

Bought a new LG TV that had Optus sport app already installed. Everytime I access it have to log in. Bought TV for a 90 year old relative, impossible for him to log in everytime. NOTE: LG SAY IT IS A PROBLEM WITH THE APP NOT THE TV. PLEASE FIX IT

[Jack_YC]

Hey @Tricolour, our Optus Sport Dev team are aware of this issue and are working to have this resolved as soon as possible. Apologies for any inconvenience caused in the meantime. 

[Lofty1963]

I have the same problem on my brand new LG. How long will it take to get this sorted?...it’s a fundamental shortfall of the UI and incredibly annoying!.

[George_YC]

Our teams are still looking into this @Lofty1963 and are trying to get it fixed as soon as possible. Apologies for any inconvenience caused and thank you for your patience.

[Phare]

This issue was raised by myself on the 25th of July 2020, maybe you guys will fix it at the end of this season. Come on you guys can do better than that.

[LittlNat]

I just bought a brand new TCL TV (55C715) pre-installed with Android v9 and Optus Sports app. I experience the same app re-login issue. What is the ETA for this issue to be fixed please? It is super annoying... 

[Kbride]

I recently bought a new LG TV and am having the same issues. I have to login to the Optus Sport app eveytime I use it.

[Steven_YC]

Hey @Kbride - Congrats on the new purchase.

I've touched base with our Dev team and I can confirm that this is ongoing. We're in discussion with LG at this point in time and we're working together to implement a fix for all impacted customers. I'm afraid no concrete ETR at this stage.