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New Contributor Fedup5
New Contributor

Optus Fetch Sport

Hi there Crowd do you have a solution to this problem.

Over the last 5 months or so i have been recieving paper bills for optus sport. 

I have a package deal with sport included in the chanels selection.

I have been disapointed with the sport as NO NRL. or Ausie Cricket.

I have asked that optus people to stop the sport, which they have DONE as if i select a sport chanel it comes up and asks for $15 subscription and is not ticked in the list, all ok.

BUT i still getting a paper bill for sport and advance payment for next Month.

Each month i have to CHAT online to get this account for this sport credited and i ask for it to be CANCLED they say yes it has been cancled but next month bill comes again. this has been going on for approx 5 months via CHAT and attending optus stores..

can any one Help. 

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RetiredModerator JordanOptus
RetiredModerator

Re: Optus Fetch Sport

Hey @Fedup5, I can understand how frustrating it would be getting bills for a service that should have been cancelled 😕 Happy to look into it for you, just shoot me a PM with your full name, DOB, and account number.

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New Contributor Fedup5
New Contributor

Re: Optus Fetch Sport

Hi there

what is a MP.

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Online Community Manager
Online Community Manager

Re: Optus Fetch Sport

We've just replied back to your PM @Fedup5, We'll continue chatting with you there.

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