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Ongoing red screen issues

I’ve been having an issue with a flashing on and off red screen for a few days, it only seems to happen when using apps in my fetch box eg: Netflix or 10 all access. I’ve tried multiple soft resets and a hard reset, this hasn’t made any difference, can anyone assist?

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Online Community Manager
Online Community Manager

Re: Ongoing red screen issues

That's the first I've heard of that particular issue, redpenn1608.


Does it happen via direct connection and over wireless? That's really the only other thing left to really try.


After that you'll need to contact Optus directly as it sounds like the box needs to be replaced, note that you'll lose any recordings.


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Re: Ongoing red screen issues

My TV and Fetch box are wireless, I’ve even reset the modem/router but it hasn’t helped, do is my next step to call and get my modem replaced?

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Re: Ongoing red screen issues

Not the modem, the Fetch box.


Mention what troubleshooting you've already tried, they may do some more first which hopefully works.


_____________________________________________________
I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

Did we answer your question? Please mark it as a Accepted Solution and be generous with that Kudos button Smiley Happy
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