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New Contributor PlattLane
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On demand games not playing

not unusually, the fetch tv on demand EPL games don't play when selected. What do I pay for this service for, its sooo bad

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Online Community Manager
Online Community Manager

Re: On demand games not playing

@PlattLane, when you select a game what happens? Is it completley unresponsive or are you prompted with an error message of some sort? 

 

There's a couple of things I'd suggest doing.

 

- Check that you're using the latest version of Optus Yes TV by Fetch firmware

The current version is 2.19 (Endavour). If you're still running on 2.18, perform a Fetch box restart

Manage → Settings → Device info → Options → Fetch Box Restart

 

- Try a soft reset

https://yescrowd.optus.com.au/t5/TV-Entertainment-Knowledge-Base/Fetch-TV-Soft-Reset/ta-p/133753

Failing the above suggest, your next step is a hard reset. Be careful, as a hard reset will remove any stored recordings.

https://yescrowd.optus.com.au/t5/TV-Entertainment-Knowledge-Base/Fetch-TV-Hard-Reset/ta-p/133701

 

- Edit for current Fetch firmware version 2.19 

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New Contributor PlattLane
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Re: On demand games not playing

Hi DanC,

I did a restart as suggested - the version is up to 2.19 Endeavour now. The on demand games now play.

 

Thanks for your help!

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Online Community Manager
Online Community Manager

Re: On demand games not playing

Ah, yep. 2.19 (endeavour) began rolling out a couple of days back. It completely slipped my mind

 

Thanks for the update @PlattLane


If anything else comes up, you know where to find us 😄 

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