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OPtus SPort Account won;t work on mobile or PC

gswinbourne
I have an Optus Sport account which is active on my Fetch TV box. When I attempt to log into the same account on my mobile or PC, I get this error message: "The username you have entered was not found. Please create a new login." When I attempt to create a new login I receive this error message: "We've encountered a problem, and we're working to rectify it as soon as possible. Please try again later." When I try to call the service centre I get IVR'ed to a dead end which says to go to this page to get support. Is this really the best customer service experience Optus?

Re: OPtus SPort Account won;t work on mobile or PC

Hannah-L

Hi @gswinbourne, I'm sorry to hear about this experience. Has the issue with your subscription been resolved since you posted here? If you still need help with it please feel free to send me a PM with your full name, DOB, account number and the email address you used for the registration.

Re: OPtus SPort Account won;t work on mobile or PC

gswinbourne

The problem has been resolved.  Apparently I had to log in with an incomprehsible email address that I didn't know to get access on my PC.

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